πŸ’» Digital Literacy & Online Safety

Navigate the digital world with confidence β€” free guides for beginners, seniors, and everyone in between

4.9B+

global internet users

1 in 3

adults lack basic digital skills

$10.5B

lost to online scams annually

94%

of seniors want to learn digital skills

🌐 Why Digital Literacy Matters

In today's world, digital literacy is as essential as reading and writing. From applying for jobs and accessing healthcare to connecting with loved ones and managing finances, the internet is central to modern life. Yet millions of people β€” especially seniors, low-income families, and rural communities β€” lack the skills to navigate the digital world safely and confidently.

At LES AMIS DE LA FLORE, we believe digital literacy is a human right. This page provides free, practical resources to help you build essential digital skills, protect your privacy, and stay safe online.

πŸ“± Core Digital Skills for Everyday Life

BEGINNER

πŸ“§ Email Basics

Create an account, send/receive messages, attach files, organize folders, and recognize spam.

BEGINNER

🌐 Web Browsing

Use search engines, navigate websites, bookmark favorites, and understand URLs.

INTERMEDIATE

πŸ“± Video Calls

Set up Zoom, FaceTime, or WhatsApp calls. Join meetings, use chat, share screens.

INTERMEDIATE

πŸ“ File Management

Save, organize, rename, and find files on your computer or phone.

ADVANCED

☁️ Cloud Storage

Use Google Drive, iCloud, or Dropbox to back up photos and access files anywhere.

ADVANCED

πŸ“ Online Forms

Fill out job applications, government forms, and medical intake forms online.

πŸ”’ Online Safety & Security Essentials

πŸ” Create Strong Passwords

Use 12+ characters with uppercase, lowercase, numbers, and symbols. Never reuse passwords across sites. Use a password manager like Bitwarden (free).

Bad password: "password123"
Good password: "Blue!Coffee$Tree#42"

πŸ“± Two-Factor Authentication (2FA)

Add an extra layer of security. After entering your password, you'll receive a code via text or authenticator app. Enable 2FA on email, banking, and social media accounts.

⚠️ Recognize Phishing Scams

Scammers impersonate banks, government agencies, or companies. Red flags: urgent language, spelling errors, requests for personal info, suspicious links. Never click links in unexpected emails.

πŸ›‘οΈ Keep Software Updated

Updates fix security vulnerabilities. Enable automatic updates on your phone, computer, and apps. Don't ignore update notifications.

⚠️ Common Online Threats (And How to Avoid Them)

THREAT

🎣 Phishing Emails

How to spot: Generic greetings ("Dear Customer"), urgent demands, spelling errors, suspicious links.

What to do: Don't click links. Hover over the sender's email address to verify. Contact the company directly.

THREAT

πŸ“ž Tech Support Scams

How to spot: Pop-up saying your computer is infected, asking you to call a number.

What to do: Legitimate companies never call you first. Hang up. Don't give remote access.

THREAT

πŸ’³ Online Shopping Scams

How to spot: Deals that seem too good to be true, websites with poor design, no contact info.

What to do: Research the seller. Read reviews. Use credit cards (better fraud protection).

THREAT

πŸ‘€ Identity Theft

How to spot: Unrecognized charges on bank statements, bills for accounts you didn't open.

What to do: Monitor accounts regularly. Freeze your credit if needed. Report to police.

πŸ›‘οΈ Protect Your Privacy Online

πŸ” Check Privacy Settings

Review settings on social media (Facebook, Instagram, TikTok). Set posts to "Friends Only" or "Private." Limit what personal info is visible (birthday, phone number, address).

🌐 Use a VPN on Public Wi-Fi

Public Wi-Fi (cafes, airports, hotels) is not secure. A VPN encrypts your data. Free options: ProtonVPN, Windscribe.

πŸ”Ž Google Yourself

Search your name to see what information is public. Request removal of sensitive info from data broker sites.

πŸ“§ Limit What You Share

Think before posting: Do you need to share your location, workplace, or family photos publicly? Once online, it's hard to remove.

πŸͺ Manage Cookies

Cookies track your browsing. In browser settings, block third-party cookies. Clear cookies regularly.

πŸ“± App Permissions

Review app permissions on your phone. Does a flashlight app need access to your contacts? Probably not. Deny unnecessary permissions.

πŸ‘΄πŸ‘΅ Digital Literacy for Seniors: Getting Started

FOR SENIORS

πŸ“ž Video Calling Family

Step 1: Download WhatsApp or Zoom (free). Step 2: Create an account. Step 3: Ask family to send you a video call invitation. Step 4: Click the link to join. Practice with a trusted family member first.

FOR SENIORS

πŸ“Έ Sharing Photos

Use Google Photos or iCloud to share albums with family. Ask a grandchild to help you set it up. You can also email photos as attachments.

FOR SENIORS

🏦 Online Banking Basics

Use your bank's official app or website. Never click links in emails. Type the bank's address directly. Set up alerts for transactions.

FOR SENIORS

🩺 Telehealth Appointments

Many doctors offer video visits. They will send a link. Click to join at your appointment time. Test your camera and microphone beforehand.

πŸ” How to Spot Misinformation & Find Credible Sources

S.K.I.M. METHOD

πŸ“° S - Source

Who published this? Is it a reputable news organization, government agency (.gov), or educational institution (.edu)? Avoid unknown websites.

S.K.I.M. METHOD

πŸ” K - Knowledge

Does this match what other sources say? Check 2-3 different sources before believing a claim.

S.K.I.M. METHOD

πŸ“… I - Intent

Is the content trying to sell something, promote an agenda, or inform? Look for bias.

S.K.I.M. METHOD

πŸ“† M - Money/Date

Is the information current? Outdated information can be misleading. Who profits from this content?

πŸ”Ž Fact-checking tools (free): Snopes, FactCheck.org, Reuters Fact Check, AFP Fact Check. Before sharing, verify.

πŸ“š Free Digital Literacy Resources & Courses

πŸ’»

DigitalLearn.org

Free courses for beginners: email, job searching, Zoom, online safety. Self-paced with videos.

πŸ“±

GCF Global

2,000+ free tutorials: computer basics, social media, Excel, Google Drive. No sign-up required.

πŸŽ“

Senior Planet

Free tech classes for adults 60+. Live online and in-person. Topics include Zoom, online shopping, and telehealth.

πŸ“˜

Common Sense Media

Reviews and guides for parents: managing screen time, privacy settings, and online safety for kids.

πŸ”

FTC Identity Theft

Free guide: what to do if your identity is stolen. Recovery plan and sample letters.

πŸ›‘οΈ

Have I Been Pwned

Free tool to check if your email or password has been exposed in a data breach.

πŸ‘¨β€πŸ‘©β€πŸ‘§ Parent's Guide: Keeping Kids Safe Online

πŸ“± Set Screen Time Limits

Use built-in tools (Apple Screen Time, Google Family Link). Set daily limits for apps. No phones at the dinner table or during homework.

πŸ”’ Enable Parental Controls

Filter inappropriate content on YouTube, Google, and social media. Review privacy settings together.

πŸ—£οΈ Talk About Online Safety

Teach kids: never share personal info (address, school, phone number), never meet online strangers in person, tell a trusted adult if something feels wrong.

πŸ“‹ Co-View and Co-Play

Watch videos and play games with your child. Ask questions about what they're seeing. Keep devices in common areas, not bedrooms.

🚨 Quick Reference: What to Do If...

❓ You think you've been scammed
1. Stop all contact. 2. Report to your bank. 3. Change your passwords. 4. Report to Signal Spam (France) or your local authorities.
❓ Your email was hacked
1. Change your password immediately. 2. Enable 2FA. 3. Check sent emails for fraud. 4. Warn your contacts.
❓ You clicked a suspicious link
1. Don't enter any information. 2. Close the browser. 3. Run a virus scan. 4. Change passwords for that site.
❓ Someone is impersonating you online
1. Report the fake profile. 2. Warn your friends. 3. Document everything (screenshots). 4. Report to police if threatening.

❓ Frequently Asked Questions

πŸ“Œ I'm a senior and feel overwhelmed by technology. Where do I start? +
Start with one skill at a time. Learn to send an email first, then video calling, then online shopping. DigitalLearn.org has free courses designed for seniors. Ask a grandchild or local librarian for help. Remember: everyone was a beginner once.
πŸ“Œ How do I know if an email is a scam? +
Red flags: urgent language ("your account will be closed"), spelling errors, requests for personal info, suspicious links (hover to see the real address), generic greetings ("Dear Customer"). When in doubt, contact the company directly using a phone number from their official website β€” not the email.
πŸ“Œ What's the best password manager for beginners? +
Bitwarden is free, secure, and easy to use. Start with one password. The app will suggest strong passwords and remember them for you. You only need to remember one master password.
πŸ“Œ How can I protect my children from inappropriate content? +
Use parental controls on your router, device (Apple Screen Time, Google Family Link), and individual apps (YouTube Restricted Mode). Keep devices in common areas. Have open conversations about online safety. The best protection is your involvement.
πŸ“Œ What should I do if I accidentally gave a scammer my information? +
1. Contact your bank or credit card company immediately. 2. Change all passwords. 3. Enable 2FA on all accounts. 4. Report to your local police. 5. Monitor your credit report for suspicious activity. Acting quickly limits damage.
πŸ“Œ Are free Wi-Fi networks safe to use? +
Public Wi-Fi (cafes, airports, hotels) is not secure. Avoid banking or shopping on public Wi-Fi. Use a VPN if you must connect. Better yet, use your phone's cellular data β€” it's more secure.